June 27, 2020

Our Team

Meet the Team

Gillian Rolfe

Managing Director

Gillian founded KMSS Ltd in 1997 having previously worked as the assistant fundholding manager at her local GP surgery. Using these skills, she has grown and developed her business to where it is today, over 20 years later. 

Martin Rolfe

Company director

Martin was a police officer for 30 years, and has used his acquired analytical and investigative skills to help grow KMSS as well as providing a proofreading service.

Zoe Turner

Patient Services Manager

Zoe has worked for KMSS for just over 6 years and her work involves supporting consultants in running their private practices. She enjoys the fast pace of the private sector and the interaction with consultants, patients and hospitals. 

Jo Mason

hEAD OF Finance

Jo has worked for KMSS since 2015 and has been qualified as an MAAT since 2003. She is an expert at dealing with accounting queries and credit control.

Carly Cutting

Medical Secretary

Carly has nearly 20 years secretarial experience and has been working at KMSS for 3 years. She particularly enjoys the patient liaison side of being a medical secretary and is an expert at filling out the numerous booking forms.

Lian Yarlett

Medical Secretary

Lian is a trained and experienced medical secretary and also has experience as a company secretary. Lian excels in customer and consultant communications and manages to balance work with being a mum of 4 children.

Ruby Bayley

Medical Secretary, finance assistant and website design

Ruby recently graduated from the University of York with an Upper Second Class Honours degree in Biological and Medicinal Chemistry. She is now working as a medical secretary and accounts assistant for DCC and takes care of all things tech.

Our Testimonials

I was referred to a local plastic surgeon by the excellent dermatologist I saw in Hertfordshire to have a skin lesion removed from my lower leg. While no doubt a competent professional I wanted to make sure I was seen by the most qualified physician available. After doing my own research I identified Georgios as the most competent for the procedure. From the outset my contact with Lian, his medical secretary, was nothing short of outstanding and this theme was maintained from start to finish in every contact and interaction I had with the two of them. I made the first contact the day after seeing the dermatologist and Lian managed to schedule the consultation and procedure back to back the following day. Georgios was everything one could have wished for as a patient; his knowledge and experience was second to none and his ability to communicate with me as a patient matched that. He managed to get the histology results back in the matter of a few days and called me up in person to share those findings with me. I could not recommend Georgios and Lian higher. I saw them for the initial consultation and procedure, as well as the follow up two weeks later, at HCA The Shard, right next to London Bridge station, and was very impressed with the whole experience.
Patient of Dr Orfaniotis
Gillian runs a successful medical secretarial services company and provides a complete service for medical consultants in the private sector. She can take on all the hard administration tasks to allow you concentrate on your patients.
Tim Smith
Owner, Greyhound Business Systems Ltd
I Just wanted to thank you for all your help over the past couple of weeks, I am so grateful for your speed and efficiency in managing to get me seen. I have found the past few weeks very stressful but your kindness and reassurance helped a lot.
Patient of Mr Woollard