June 27, 2020

Our Team

Meet the Team

Gillian Rolfe

Managing Director

Gillian founded KMSS Ltd in 1997 having previously worked as the assistant fundholding manager at her local GP surgery. Using these skills, she has grown and developed her business to where it is today, over 20 years later. 

Martin Rolfe

Company director

Martin was a police officer for 30 years, and has used his acquired analytical and investigative skills to help grow KMSS as well as providing a proofreading service.

Jo Mason

hEAD OF Finance

Jo has worked for KMSS since 2015 and has been qualified as an MAAT since 2003. She has extensive  knowledge of insurance company fee schedules and limitations.  She is an expert at dealing with accounting queries and credit control.

Lesley Hickman

Office Manager & medical personal assistant

Lesley joined our Team in January 2021 after managing the outpatient department in a local private hospital for 5 years.   She has now decided to change direction and work with the private consultants directly along with managing our team of medical secretaries. 

Zoe Turner

medical secretary

Zoe has worked for KMSS for just over 6 years and her work involves supporting consultants in running their private practices. She enjoys the fast pace of the private sector and the interaction with consultants, patients and hospitals. 

Lian Yarlett

Medical Secretary

Lian is a trained and experienced medical secretary who is current home based.  She is very dedicated and has excellent relationships with the consultants that she manages. 

Lian also works closely with Ataxia-Telangiectasia Society and balance her work with being a mum of four children.  

Megan Barker

Junior Medical Secretary

Megan has recently completed her first stage AMSPAR qualification and after gaining experience working in the private sector hospitals she joined our team in 2021 to persue a career as a medical secretary. 

Our Testimonials

I was referred to a local plastic surgeon by the excellent dermatologist I saw in Hertfordshire to have a skin lesion removed from my lower leg. While no doubt a competent professional I wanted to make sure I was seen by the most qualified physician available. After doing my own research I identified Georgios as the most competent for the procedure. From the outset my contact with Lian, his medical secretary, was nothing short of outstanding and this theme was maintained from start to finish in every contact and interaction I had with the two of them. I made the first contact the day after seeing the dermatologist and Lian managed to schedule the consultation and procedure back to back the following day. Georgios was everything one could have wished for as a patient; his knowledge and experience was second to none and his ability to communicate with me as a patient matched that. He managed to get the histology results back in the matter of a few days and called me up in person to share those findings with me. I could not recommend Georgios and Lian higher. I saw them for the initial consultation and procedure, as well as the follow up two weeks later, at HCA The Shard, right next to London Bridge station, and was very impressed with the whole experience.
Patient of Dr Orfaniotis
Dear Gillian and Team, I would like to take the opportunity to thank you all for your hard work over the past difficult year and for supporting all of us to look after our patients so well. You were absolutely fantastic in adapting with new hard regulations and I wish you all very happy and safe Christmas with your families, and sincerely hope that the New Year brings much easier and happier time to all of us. I will certainly miss the Christmas dinner occasion and look forward to celebrating in the New Year.
Dr Maadh Aldouri
Consultant haematologist
Gillian runs a successful medical secretarial services company and provides a complete service for medical consultants in the private sector. She can take on all the hard administration tasks to allow you concentrate on your patients.
Tim Smith
Owner, Greyhound Business Systems Ltd
I Just wanted to thank you for all your help over the past couple of weeks, I am so grateful for your speed and efficiency in managing to get me seen. I have found the past few weeks very stressful but your kindness and reassurance helped a lot.
Patient of Mr Woollard

Jo has worked for KMSS since 2015 and has been qualified as an MAAT since 2003. She has extensive  knowledge of insurance company fee schedules and limitations.  She is an expert at dealing with accounting queries and credit control.