Simplifying Private Practice

Business Development

For a practice to grow and develop there needs to be a strong focus on business development and marketing. This is as important for an established practice as it is for a new one to ensure long term success and growth.

Patient Journey

All aspects of the patient journey must be managed, from answering phone calls in a reliable manner through to booking appointments, transcription and communicating results, booking surgery, invoicing and credit control.

Patient Data Systems

Your practice system must be kept under regular review to ensure it continues to comply with updating legislation and data protection requirements whilst keeping patient data and communications secure.

Time Management

We manage your appointments and calendar; from hospital clinics to birthdays and other personal appointments, we’ve got it covered!

About Us

Simplifying Private Practice

Building long-term partnerships driven by your objectives.

KMSS Ltd was founded in 1997 by Gillian Rolfe and continues to grow year on year. We offer a full medical secretarial and practice management service to include all aspects of administration and accountancy for consultants. We aim to provide excellent support thus “Simplifying Private Practice“.

The hard work and dedication of the office team means that the business continues to thrive and we now provide both an office based and virtual PA service to consultants nationwide. Our energetic team are motivated, taking pride in their roles providing full time support to our consultants.

In addition to our medical secretaries, we also have a dedicated accounts department ensuring that invoicing and credit control are managed effectively to maximise income for consultants.


Frontline Communications

Provision of a virtual office or traditional secretarial service to provide an efficient point of contact for your patients.


Practice Management

Designated PA managing your practice: arranging clinic slots and appointments, invoicing and pre-authorization for procedures with insurance companies.


Secretarial Support

Clinic typing undertaken in a timely fashion, allowing correspondence to be dealt with effectively, medico legal report typing and proofreading.


Billing and Collection

Integration with Healthcode for accurate and timely electronic invoicing as well as regular credit control processes in place to ensure effective cash flow.



Gillian's company has provided medical secretarial services to my company for 10 years. During this period she has helped my Business thrive. Her team are effective and efficient and supportive of my patients. I would highly recommend her services.

Adrian Barnardo BMedSci MD FRCP AGAF
Private Consultant Gastroenterologist at Adrian Barnardo Ltd

Gillian and her team provide a highly professional and responsive secretarial, billing and business development service for our thriving business. She is highly knowledgeable and has extensive commercial experience, particularly, but not confined to, clinical practice management. She seeks to learn about the practice and apply unique and specific insights and skills to provide efficiencies and strategies for business development. I strongly and unreservedly recommend her and Kent Medical Secretarial.

Robert Bor
Director: Clinical Team Lead and Subject Matter Expert at The Centre for Aviation Psychology

Gillian and her team provide a wonderful service and she hGillian and her team provide a wonderful service and she has been instrumental in the streamlining and growth of my practice. Highly been instrumental in the streamlining and growth of my practice. Highly recommended.

Dr Vimal Sivasanker
Consultant Psychiatrist at The North London Psychiatry Practice

Job done even before you think about…this is Gillian ! The right person in the right job. Intelligent, efficient, with a wide range of knowledge in the field… a creative problem solver with a meticulous attention to detail. She always appears with a high standard professional attitude, but also with a sensitivity and concern for others. She handles cases with responsibility and drives her team with outstanding leadership abilities. She is completely loyal and trustworthy following tasks through to completion. Without a question, someone should be lucky working with Gillian!

Harry Pavlopoulos
Consultant Cardiologist of Imaging – MD MSc FRSM FASE FESC FACC

Key Consultants

Join our team of consultants and therapists today!

Mr. Alex Woollard

Plastic Surgery
Spire Bushey Hospital – The Portland Hospital for Women and Children – Royal Free Hospital – Chelsea Outpatient Centre – Hospital of St John and St Elizabeth – Lister Hospital – Royal National Orthopaedic Hospital – Schoen Clinic London – Skin Care Network: Barnet, Chelsea The London Skin and Hair Clinic WC1V 7DN

Dr. Adrian Barnardo


Benenden Hospital – KIMS Hospital- Sevenoaks Diagnostics Centre – Spire Alexandra Hospital

Dr. Vimal Sivasanker

Centennial Medical Care – Hospital of St John & St Elizabeth – North London Psychiatry Practice

Mr. Howard Marsh

KIMS Hospital Ltd – Spire Alexandra Hospital – Darent Valley Hospital